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Falling into a crisis situation in a foreign country

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  • EXAMINE THE DANGERS IN THE COUNTRY OF DESTINATION AND FIND OUT THE EMERGENCY NUMBER!
  • REGISTER YOUR TRIP ON THE WEBSITE OF THE MINISTRY OF FOREIGN AFFAIRS!
  • KEEP YOUR RELATIVES INFORMED OF YOUR TRIP!
  • IF YOU NEED CONSULAR HELP, CONTACT THE MINISTRY OF FOREIGN AFFAIRS OF ESTONIA!
  • FOLLOW THE RECOMMENDATIONS AND ORDERS OF THE COUNTRY OF LOCATION!

How to be prepared for a crisis situation when travelling to a foreign country

  • Examine the information and recommendations related to travelling abroad on the website of the Ministry of Foreign Affairs at reisitargalt.vm.ee or through the mobile app Reisi Targalt. Information is provided by countries.
  • Register your trip through the website of the Ministry of Foreign Affairs at secure.vm.ee/reisi-registreerimine or through mobile app Reisi Targalt. This way the Ministry of Foreign Affairs can quickly contact the persons in need in a crisis situation.
  • Inform your relatives of your travel plans, leave them your contact details, as well as a copy of your travel insurance policy and travel document.
  • Find out the local emergency number and codes of conduct for accidents.
  • Save the contact details of your nearest Estonian representation and the twenty-four hour hotline of the Ministry of Foreign Affairs +372 5301 9999 in your phone and write them down.
  • Take out travel insurance and find out in which situations the insurance applies.
  • When travelling in the countries of the European Economic Area and Switzerland, it is useful to apply for the European Health Insurance Card, although it might not cover all expenditures.
  • Also take along cash when travelling abroad.

Worth knowing

How to act if you end up in a crisis situation in a foreign country

  • Follow the recommendations and orders of the country of location.
    If there is a major crisis situation in your country of location or area, inform your loved ones of your situation.
  • If you need consular help, contact the Ministry of Foreign Affairs of Estonia via their twenty-four hour hotline +372 5301 9999 or through Facebook web consul (www.facebook.com/veebikonsul). If necessary, turn to the nearest representation of Estonia or a European Union Member State.

Worth knowing

  • When providing consular assistance, the persons in need are given information regarding further actions to take, are consulted in communicating with local authorities, assisted in searching for contacts, communication with relatives in Estonia is mediated, language assistance is provided, the receipt of documents is supported and, when necessary, help is provided with organising the repatriation of the victim to Estonia.
  • A consul cannot pay any of the costs on behalf of the person that are necessary for receiving treatment, legal assistance, buying travel tickets, accommodation, etc., however, when necessary, they shall help make contact with loved ones and provide advice in making money transfers.

What to do in a crisis

Every state does whatever it can to prevent or respond to crisis situations. Still, help will not always reach all people quickly enough because some crises can affect a large part of the population and last for days or even weeks.

Until help arrives and services are resumed, your welfare and that of your loved ones will largely depend on your own preparedness.

The web page “Kriis.ee” contains tips on how to get prepared for various types of crisis situations and what to do if there actually is one.

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